Refund & Dispute Policy

Effective Date: June 25, 2026
Last Updated: June 25, 2026

Membership Integrity LLC is committed to delivering accurate, timely background check services. This policy outlines our refund procedures and your rights to dispute inaccurate information in a consumer report.

1. Refund Policy

Eligibility for Refunds

Due to the nature of background check services, which involve immediate initiation of searches upon order placement, refunds are limited. You may be eligible for a refund in the following circumstances:

Duplicate Orders: If you accidentally placed the same order twice, contact us within 24 hours for a full refund of the duplicate charge
Service Not Initiated: If your order has not yet been processed, a full refund may be issued upon request
Significant Delay: If results are not delivered within twice the stated turnaround time due to our error, a partial or full refund may be considered
Technical Error: If a technical failure on our end prevented delivery of your report

Non-Refundable Situations

Orders where the background check has been initiated and results returned
Dissatisfaction with legally accurate report results
Delays caused by court closures, third-party data sources, or incomplete subject information provided by the requester
Change of mind after order initiation

How to Request a Refund

Submit refund requests within 30 days of your order date to:
Email: support@membershipintegrity.com
Include your order number, name, and reason for the request. We will respond within 5 business days.

2. Dispute Policy — Inaccurate Report Information

Under the Fair Credit Reporting Act (FCRA), you have the right to dispute incomplete or inaccurate information in your background check report.

How to File a Dispute

Submit your dispute in writing to our compliance team at: support@membershipintegrity.com
Include the following:
- Your full name, date of birth, and contact information
- A copy of the report containing the disputed information
- A clear description of the information you believe is inaccurate or incomplete
- Any supporting documentation (court records, ID, etc.)
Investigation timeline: We will investigate your dispute within 30 days of receipt (or 45 days if you provide additional information during the investigation period)
Resolution: We will notify you in writing of the results of our investigation. If the disputed information is found to be inaccurate, we will correct or delete it promptly

Reinvestigation Rights

If you are not satisfied with the outcome of your dispute, you have the right to:

Add a statement of dispute to your consumer file
Request that corrected information be sent to any person who received your report in the past 6 months
File a complaint with the Consumer Financial Protection Bureau (CFPB) at www.consumerfinance.gov or 1-855-411-2372
Seek legal remedies under the FCRA